Privacy Policy

This Privacy Policy explains how Swiftleads AI, Inc. DBA LeadTracker AI collects, uses, stores, and protects information when you use LeadTracker AI.

1. Information We Collect

We collect information you provide directly to us and information generated through your use of LeadTracker AI, including:

• Contact information such as name, email address, phone number, business address, and account credentials.
• Business information such as company name, role, team membership, pipeline data, lead records, call notes, tasks, appointments, and sales activity.
• Communication data such as call metadata, call recordings where enabled, transcripts, SMS, WhatsApp, email activity, voicemail activity, meeting notes, and AI-generated summaries.
• Billing, plan, usage, and support information.
• Technical information such as IP address, device, browser, logs, cookies, and usage analytics.
• First-party attribution information such as consent status, an opaque visitor or session identifier, referrer, UTM parameters, and advertising click identifiers (for example, Google or Meta click IDs) when present in a URL.

2. How We Use Information

We use information to provide, secure, support, and improve LeadTracker AI, including to:

• Operate CRM, dialer, messaging, appointment scheduling, AI receptionist, analytics, coaching, automation, and reporting features.
• Authenticate users, administer workspaces, enforce permissions, and protect against fraud, abuse, and unauthorized access.
• Process transactions, meter usage, provide support, and send service-related notices.
• Analyze product performance, troubleshoot errors, and improve reliability and user experience.
• Comply with legal obligations and enforce our agreements and policies.
• Measure advertising performance and connect permitted first-party journey events to business outcomes. We do not use IP addresses, browser fingerprints, or device fingerprints as durable person identifiers for this purpose.

3. Google Account and Google API Data

LeadTracker AI requests Google permissions only when you choose the related feature. Sign-in uses OpenID Connect identity scopes only. Calendar, analytics, Search Console, Data Manager, and Ads connections use separate, feature-specific OAuth clients and grants; signing in to LeadTracker AI does not grant access to those services.

Google sign-in

When you choose “Sign in with Google,” we receive your Google subject identifier, verified email address, name, and profile image as provided by Google. We use this information to authenticate you, link your LeadTracker account, and display your profile. We do not request Gmail, Drive, Contacts, People, or other Google content through sign-in.

Google Calendar for native bookings

LeadTracker AI's booking system is native to LeadTracker AI; Google Calendar is an optional conflict-checking and event-sync provider, not a separate booking product. When you connect Calendar, we may access:

• Your subscribed calendar list and calendar metadata so you can choose which calendars are checked or used for bookings.
• Free/busy information to identify unavailable times and prevent double booking.
• LeadTracker-related event data needed to create, read, update, reschedule, or cancel the appointment event created from a LeadTracker booking.
• OAuth access and refresh tokens, stored encrypted, so synchronization continues until you disconnect the calendar or Google access expires.

Calendar data is used only for availability, conflict prevention, native booking, rescheduling, cancellation, reminders, and support. A booking, reschedule, or cancellation made in LeadTracker is reflected in the connected Google Calendar event; an external change or deletion is reconciled back to LeadTracker where the provider supports it. We do not sell Google Calendar data, use it for advertising, or use it to train generalized AI models.

Google Analytics 4 (GA4)

If you connect GA4, LeadTracker reads the GA4 account/property and aggregate reporting data needed to show traffic, engagement, conversion, and journey reports for the property you select. We do not read or write unrelated Google Analytics properties, and we do not use GA4 data for targeted advertising or generalized AI training.

Google Search Console

If you connect Search Console, LeadTracker reads the verified sites available to the connected Google account and search-performance reports such as queries, pages, clicks, impressions, click-through rate, and position for the site you select. We use those data to render SEO/GEO reports and recommendations inside LeadTracker; we do not transfer or sell them for unrelated purposes.

Google Ads and Data Manager

If you connect Google Ads, LeadTracker reads advertising account, campaign, ad-group, conversion-action, and performance information needed for the paid-acquisition dashboard. A separately authorized, explicitly approved action can update the status of a campaign, ad group, or ad; the resulting status change is shown in the Google Ads account and recorded in LeadTracker's audit history. LeadTracker does not make unapproved budget or targeting changes.

When you enable consented conversion delivery, Data Manager receives only the first-party event needed for the selected conversion action (for example, a lead or booked appointment), its stable transaction ID and timestamp, advertising click IDs such as gclid, gbraid, or wbraid, and normalized email or phone identifiers hashed with SHA-256 before upload. Uploads are suppressed when the visitor has not provided the required analytics or advertising consent.

Google data use, sharing, security, and deletion

Raw Google data, and data derived or aggregated from it, are used only to provide or improve the prominent user-facing features described above. They are not sold, rented, used for targeted advertising, or transferred to data brokers. We do not transfer Google Workspace, Calendar, GA4, Search Console, Ads, or Data Manager data to an AI/ML service for model training or improvement. LeadTracker's AI features use customer-provided CRM/conversation content or public-web research and are provided through Azure OpenAI, Amazon Bedrock (Anthropic Claude), and Perplexity Sonar; those services do not receive Google API data for generalized model training from LeadTracker.

Google API data and OAuth tokens are transmitted over HTTPS, kept in tenant-isolated storage, and tokens are encrypted at rest. Routine support personnel do not read Google API data. Personnel may access specific Google API data only after your affirmative agreement to view it for a requested troubleshooting case, or when access is necessary for security or legal compliance. Aggregated data may be used for internal operations where permitted by the Google API Services User Data Policy. We do not log raw OAuth tokens.

Disconnecting an integration stops future API access and removes its stored OAuth credentials from active use. You can also revoke LeadTracker AI from your Google Account's third-party connections page; subsequent syncs stop and the connection is marked for reconnection. We delete or anonymize integration records when no longer needed for the connected feature, and honor account deletion or a written request at privacy@swiftleadsai.com, subject to legal, security, backup, and audit-retention requirements.

LeadTracker AI's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. The use of raw or derived user data received from Workspace APIs will adhere to the Google User Data Policy, including the Limited Use requirements.

4. Microsoft Calendar Data

If you connect Microsoft calendar services, we use Microsoft account, calendar, free/busy, and event data for the same scheduling purposes described above: availability, conflict prevention, booking, rescheduling, cancellation, reminders, and support.

5. Communication Consent and AI-Assisted Nurture

LeadTracker AI includes voice, SMS, WhatsApp, email, appointment reminders, and AI-assisted follow-up tools. Customers are responsible for ensuring they have the proper legal basis and consent to contact their leads, prospects, customers, and team members through these channels. Standard message and data rates may apply.

Where customers enable AI-assisted nurture, the system may use approved offer content and conversation context to confirm appointments, answer routine questions, offer rescheduling or cancellation, and escalate to a human. It is not intended to make decisions about eligibility for credit, housing, employment, insurance, or other regulated services.

Communication controls include consent checks, opt-out and do-not-contact suppression, applicable quiet hours, channel-specific permissions, human handoff, and audit records. We do not sell personal information, use communication data for unrelated advertising, or use third-party visitor enrichment unless a customer separately enables an approved integration and provides the required notice and consent.

6. How We Share Information

We may share information with:

• Service providers and subprocessors that help us host, secure, operate, support, bill, communicate, and improve LeadTracker AI. Google API data is shared with a provider only when necessary to provide a connected, user-facing feature, with your consent, and subject to the Google API Services User Data Policy.
• Calendar, CRM, telephony, messaging, payment, and email providers when you choose to connect or use those services.
• Workspace administrators and authorized team members according to your workspace roles and permissions.
• Law enforcement, regulators, courts, or other parties where required by law or necessary to protect rights, safety, and security.
• Successors in connection with a merger, acquisition, financing, reorganization, or sale of assets. Google API data is transferred in such a transaction only after obtaining your explicit prior consent.

We do not sell personal information or Google user data.

7. Data Security

We use administrative, technical, and organizational safeguards designed to protect information against unauthorized access, alteration, disclosure, or destruction. No system is perfectly secure, and we cannot guarantee absolute security.

8. Data Retention and Deletion

We retain information for as long as needed to provide the service, comply with legal obligations, resolve disputes, enforce agreements, maintain security, and support business operations. Google OAuth tokens are retained only while the related Calendar, GA4, Search Console, Ads, or Data Manager connection remains active. Derived reports, conversion delivery audit records, and calendar booking records may remain as workspace business records after disconnect, but they are no longer refreshed from Google. You can disconnect an integration from LeadTracker AI, which stops future sync and removes the stored connection credentials from active use.

You may request access, correction, export, or deletion of personal information by contacting us at privacy@swiftleadsai.com. Some information may be retained where required by law, security, fraud prevention, billing, backup, or legitimate business recordkeeping obligations.

9. Your Rights

Depending on where you live, you may have rights to access, correct, delete, restrict, object to, or receive a copy of your personal information, and to withdraw consent where processing is based on consent. To exercise these rights, contact us at privacy@swiftleadsai.com.

10. Cookies and Similar Technologies

We use cookies and similar technologies to keep users signed in, remember preferences, secure sessions, understand usage, and improve the service. You can control cookies through your browser settings, but some features may not work correctly without them.

11. International Transfers

LeadTracker AI is operated from the United States. If you use the service from outside the United States, your information may be processed in the United States and other countries where our service providers operate.

12. Children

LeadTracker AI is intended for business use and is not directed to children under 13. We do not knowingly collect personal information from children under 13.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page and update the "Last updated" date. If changes are material, we may provide additional notice through the service or by email.

14. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact:

Swiftleads AI, Inc. DBA LeadTracker AI
131 Continental Dr Ste 305
Newark, DE 19713, US
Email: privacy@swiftleadsai.com