Terms of Service

These Terms govern access to and use of LeadTracker AI, a business sales, communications, scheduling, and automation platform operated by Swiftleads AI, Inc. DBA LeadTracker AI.

1. Acceptance of Terms

By accessing or using LeadTracker AI, you agree to these Terms of Service and our Privacy Policy. If you use LeadTracker AI on behalf of a company or other organization, you represent that you have authority to bind that organization to these Terms.

2. Service Description

LeadTracker AI provides business software features that may include CRM, pipeline management, click-to-dial, messaging, AI receptionist, appointment scheduling, calendar integrations, meeting tools, analytics, call coaching, roleplay training, automations, workflows, billing, and related services.

3. Accounts and Workspace Administration

You must provide accurate account information and keep credentials secure. Workspace owners and administrators are responsible for managing users, permissions, connected integrations, billing, data exports, and compliance settings for their workspace.

4. Customer Responsibilities

You are responsible for your data, your users, your lead lists, and your use of the service. You agree to:

• Use LeadTracker AI in compliance with all applicable laws, regulations, carrier rules, and platform rules.
• Obtain all required permissions and consents before calling, texting, emailing, recording, or messaging leads, prospects, customers, employees, or other people.
• Use connected calendar, CRM, telephony, messaging, payment, and email accounts only as authorized by their owners.
• Keep account credentials, API keys, and connected integration access secure.
• Not use LeadTracker AI for spam, harassment, fraud, illegal activity, deceptive practices, or infringement of others' rights.

5. Communications, Dialing, and Recording

LeadTracker AI includes communication tools. You are responsible for complying with laws such as TCPA, CAN-SPAM, telemarketing rules, call recording consent laws, do-not-call rules, carrier requirements, and other applicable obligations. LeadTracker AI does not provide legal advice and does not guarantee that any campaign, script, workflow, or communication is compliant for your specific use case.

6. Calendar Integrations

If you connect Google Calendar, Microsoft Calendar, or another calendar provider, you authorize LeadTracker AI to access and use calendar data as described in the Privacy Policy to provide availability, conflict prevention, booking, rescheduling, cancellation, reminders, and related scheduling features. You can disconnect calendar integrations from your account settings or calendar settings where available.

7. AI Features

LeadTracker AI may generate summaries, scripts, scores, recommendations, responses, classifications, and other AI-assisted outputs. AI outputs may be incomplete, inaccurate, or inappropriate for a specific situation. You are responsible for reviewing outputs and deciding how to use them.

8. Payment Terms

Fees, plan limits, usage rates, trial terms, and billing cycles are shown in the product, checkout, order form, or service agreement. You are responsible for paying fees and applicable taxes. Usage beyond included plan limits may be charged separately. Unless otherwise stated, fees are non-refundable except where required by law or expressly agreed in writing.

9. Intellectual Property

LeadTracker AI, including its software, designs, workflows, trademarks, documentation, and other materials, is owned by Swiftleads AI, Inc. or its licensors. You retain ownership of your customer data and content. You grant us the rights needed to host, process, transmit, display, and use your data to provide and improve the service and fulfill these Terms.

10. Third-Party Services

LeadTracker AI may integrate with third-party services such as calendar providers, communication providers, payment processors, CRM systems, AI providers, and analytics tools. Your use of those services may be governed by their own terms and policies. We are not responsible for third-party services outside our control.

11. Suspension and Termination

We may suspend or terminate access if we believe use of the service violates these Terms, creates risk, is unlawful, threatens platform security or deliverability, or may harm other users, third parties, or Swiftleads AI, Inc. You may stop using the service at any time, subject to any active subscription, order form, or payment obligations.

12. Disclaimers

LeadTracker AI is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, we disclaim warranties of merchantability, fitness for a particular purpose, non-infringement, availability, accuracy, and uninterrupted or error-free operation.

13. Limitation of Liability

To the maximum extent permitted by law, Swiftleads AI, Inc. will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, business interruption, or loss of goodwill. Our aggregate liability for claims relating to the service will not exceed the amounts paid by you to us for the service in the three months before the event giving rise to the claim.

14. Indemnification

You agree to defend, indemnify, and hold harmless Swiftleads AI, Inc. from claims, damages, liabilities, costs, and expenses arising from your data, your campaigns, your communications, your use of connected services, your violation of these Terms, or your violation of applicable laws or third-party rights.

15. Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles.

16. Changes to Terms

We may update these Terms from time to time. We will post the updated Terms on this page and update the "Last updated" date. Material changes may also be communicated through the service or by email.

17. Contact

Swiftleads AI, Inc. DBA LeadTracker AI
131 Continental Dr Ste 305
Newark, DE 19713, US
Email: legal@swiftleadsai.com